|
Business Process Management and Applications
Call center, contact center or customer interaction center whatever name you give it (we still call it a call center) – operate on identical principals of meeting customer needs in real-time. The definition of call center is changing but the fundamentals of a customer making a call to a center will remain constant because the customer views the call as an important activity to themselves
We here at CyberTel Digital Solutions have created outbound telemarketing software and call center equipment for major telemarketing call center providers and help them meet their technical and business goals by harnessing the power of their current human resources and enhancing their ability to reach clients more effectively via predictive dialing.
Our team of dedicated engineers can integrate to your back end solutions while projecting the needs for business growth in a rapidly changing and competitive environment. Our team of dedicated consultants is also ready to:
- Understand the problem you need to solve your for your outbound telemarketing software and contact centers
- Act as a trusted advisor, both from a technology standpoint as well as a business standpoint.
- Offer guidance on technologies that will maximize efficient workflow.
- Provide proven expertise in a number of related disciplines including application development, telemarketing MIS management, finance, and call center infrastructure design.
We’re proud that many of the world’s most innovative telemarketing companies have chosen CyberTel Digital Solution to help them build and transform their call centers into profit centers.
Cyber200 Predictive Dialing Systems
Focusing on the design and implementation of next-generation predictive dialing technologies, helping corporations and communications providers select and deploy powerful, expandable predictive dialing solutions.
Industry Specific Call Center Equipment
Developing solutions to gauge the “trajectory” of your firm’s expansion, offering solutions for sales and customer service organizations engaging in outbound telemarketing in the following industries: mortgage & finance, telecommunications, fundraising, financial services, product sales, market research & surveys and home improvement.
|
Predictive Dialers
Practical call center solutions for the contact center industry
|
CyberTel is an industry-leader in the development of call center solutions and predictive dialers for industry-specific applications ranging from financial services to home remodeling and other related companies that utilize the services of Predictive Dialing and Contact Center Management Customer Interaction.
Our goal is to provide a seamless cost effective call center solutions which involves the cohesive blend of computer telephony integration (CTI) applications, web centric applications, customer relationship (CRM), agent interaction and other channels of communications such as web call back, web chat, email, fax and web collaboration.
Breadth of Experience
CyberTel also has the knowledge and expertise to provide turnkey integration with switching platforms, automatic call distribution (ACD) software, conferencing services, audiotext systems, and many other turnkey or customized automated applications relating to telephony.
CyberTel flag ship product the Cyber200 Predictive Dialer is a predictive dialing inbound/outbound system combined with an expandable CRM and contact management system thus making phenomenal sales and customer service possible.
Analyze Contact Center Infrastructure
We specialize in the design, deployment, and finance of business-critical predictive dialing and contact management systems. CyberTel’s unique Cyber200 methodology helps companies engaged in outbound telemarketing quantify the business benefits of their investments. Cyber200 gives businesses a competitive advantage in the new economy by leveraging the advantages of automated inbound and outbound customer contact to new heights thus saving the company thousands of dollars spent each month on separate departments.
CyberTel specializes in solving multi-faceted, complex integration problems, and maintains strategic relationships with all major networking and systems vendors.
Founded in 2006, we serve our clients from a collaborative practice structure, delivering both breadth and depth of expertise.
Our Products: Cyber200 Predictive Dialing Systems
Focusing on the design and implementation of next-generation predictive dialing technologies, helping corporations and communications providers select and deploy powerful, expandable predictive dialing solutions.Our Solutions: Industry Specific Call Center Solutions and Hosted IP Contact Centers
Developing solutions to gauge the “trajectory” of your firm’s expansion, offering solutions for sales and customer service organizations engaging in outbound telemarketing in the following industries: mortgage & finance, telecommunications, fundraising, financial services, product sales, market research surveys and home improvement.
Around the clock Technical Support
Developing comprehensive solutions for managing the corporate enterprise, offering management solutions that sense the conditions that create failure in telemarketing, isolating their causes, and correcting them. Cyber200 is the only predictive dialing system that can claim 99% uptime.
|
|
|
