CyberTel Digital Solutions Privacy Policy

Effective Date: September 10, 2026

At CyberTel Digital Solutions (“CyberTel,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website, register an account, purchase or use our services, leave comments, or interact with our support representatives.

1. Your Consent

By accessing our website, purchasing our services, subscribing to our mailing lists, or interacting with interactive features on cybertelds.com, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect information directly from you, automatically through site usage, and through service interactions.

A. Personal Identification & Payment Data

Upon purchasing or inquiring about our services, we may collect:

Full name
Email address
Billing address and shipping address
Phone number
Credit/debit card details (processed securely through authorized payment gateway providers accepting Visa, MasterCard, American Express, and Discover).

B. User Account Profile Data

For users that register on our website, we store the personal information provided in your user profile. All users can see, edit, or delete their personal information at any time (usernames cannot be changed). Website administrators can also view and edit that information.

C. Comments & User Content

When visitors leave comments on the site, we collect:

The data shown in the comments form.
The visitor’s IP address and browser user agent string to assist in automated spam detection.
An anonymized string created from your email address (a hash) may be provided to the Gravatar service to verify usage. (The Gravatar service privacy policy is available at automattic.com/privacy/). Upon comment approval, your profile picture is visible to the public alongside your comment.

D. Media Uploads

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract location data from images hosted on the site.

E. Technology & Diagnostic Data

When providing technical support, IT services, or remote digital solutions, we may gather system information:

Purchase date, make, model, and serial/identification numbers of your device or hardware.
System configurations, registry data, installed software, and peripheral attachments.
Error tracking logs, network diagnostics, and performance metrics.

F. Website Traffic Data & Password Resets

We automatically track general non-personally identifiable “Traffic Data” when you visit our site, including IP address, domain server, device type, and web browser version. If you request a password reset, your IP address will be included in the reset email for security verification.

G. Communications & Session Recordings

CyberTel reserves the right to monitor, record, and store remote support sessions, live chats, phone calls, and email communications for quality control, staff training, dispute resolution, building internal knowledge bases, and service enhancement.

3. Cookies & Tracking Technologies

Our website uses cookies and tracking technologies to optimize performance, handle account logins, and manage orders:

Comment Cookies: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These exist for your convenience so you do not have to fill in your details again for future comments. These cookies last for one year.
Login Cookies: If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies (contains no personal data and is discarded when you close your browser). When you log in, several cookies are set to save your login info and screen options:
- Login cookies last for two days.
- Screen options cookies last for one year.
- If you select “Remember Me”, your login persists for two weeks. Logging out removes login cookies.
Content Editing Cookies: If you edit or publish an article/post, an additional cookie is saved in your browser indicating the post ID of the article edited. It contains no personal data and expires after 1 day.
General & Cart Cookies: Cookies are also used for web analytics data and for software shopping cart functionality during service purchases.

4. Embedded Content from Other Websites

Articles and pages on this site may include embedded content (e.g., videos, images, articles, maps, or widgets). Embedded content from other websites behaves in the exact same way as if the visitor has visited the external website directly.

These third-party websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content—including tracking your interaction if you have an account and are logged in to that external website.

5. Third-Party Tools & Remote Assistance

To deliver technical support and digital services effectively, we utilize trusted third-party software:

Diagnostic Software: We may use third-party diagnostic software to assist in resolving system and network issues.
Remote Assistance: With your permission, technicians may use third-party applications or websites to gain remote control of your device.

Note: While CyberTel carefully selects reputable software vendors, CyberTel is not the manufacturer of these third-party applications and has no direct control over independent data collection performed by them.

6. How We Use & Share Your Information

We do not sell, rent, or trade your personal, contact, or financial information to third parties for marketing purposes.

We use and share your data for the following purposes:

Transactions & Services: Processing orders, issuing invoices, providing remote technical support, and sending operational updates.
Email Marketing: Sending periodic promotional or service update emails in compliance with CASL. You can unsubscribe at any time via the link in the footer of marketing emails (transactional order emails will still be sent).
Automated Spam Detection: Visitor comments may be checked through an automated spam detection service.
Legal & Safety Disclosures: We may disclose personal data to legal authorities or agencies when:
1. Permitted or required by law or court order.
2. Investigating, preventing, or taking action against actual or potential fraud, cyber threats, or unauthorized transactions.
3. Enforcing our Terms of Service or protecting the safety, rights, and property of CyberTel, our clients, or the public.

7. How Long We Retain Your Data

Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve follow-up comments automatically instead of holding them in a moderation queue.
User Accounts: For registered users, personal details in user profiles are retained as long as the account remains active.
Session & Communication Logs: Voice recordings and support session logs are stored on secure servers on our premises or host servers for quality assurance and record-keeping purposes.

8. What Rights You Have Over Your Data (PIPEDA Compliance)

Under applicable Canadian privacy laws (including PIPEDA), you have the right to request access to the personal data CyberTel holds about you, request corrections to inaccurate information, or request the deletion of your personal data.

If you have an account on this site, or have left comments, you can request an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obligated to retain for administrative, legal, accounting, or security purposes.

9. How We Protect Your Information & Security Safeguards

We employ industry-standard administrative, physical, and technical safeguards:

Encryption: Sensitive credit/debit card transfers and personal data entries are protected using Secure Socket Layer (SSL/TLS) technology.
Payment Security: Credit card details are processed through encrypted payment gateway providers and are not stored on CyberTel servers following the transaction.
Access Control: Personal details and support logs are stored on secure servers restricted strictly to authorized personnel bound by confidentiality obligations.
Data Breach Notification: In the event of a security breach involving your personal information that poses a real risk of significant harm, CyberTel will notify you and the Office of the Privacy Commissioner of Canada in accordance with statutory requirements.

10. Children’s Online Privacy

cybertelds.com is structured for adult and business audiences. In compliance with children’s online privacy regulations, we do not knowingly collect or maintain personal information from individuals under the age of 13.

11. Changes to This Privacy Policy

CyberTel Digital Solutions reserves the right to update this Privacy Policy at any time by posting revisions online. The latest version can always be accessed via the “Privacy Policy” link on cybertelds.com. Submitting information or using our services following changes constitutes acceptance of the revised policy.

12. Contacting Us & Privacy Officer

If you have questions, data access/deletion requests, or concerns regarding this Privacy Policy, please contact our Privacy Officer:

CyberTel Digital Solutions

Attn: Privacy Officer

Location: Whitby, Ontario, Canada

Website Contact Page:https://cybertelds.com/contact

Email: support@cybertelds.com