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Terms & Conditions

Last Updated: November 10, 2026

These Terms and Conditions constitute a legally binding agreement between you (“User,” “you”) and Cybertel Digital Solutions (“CybertelDS,” “we,” “us,” or “our”) regarding your access to and use of cybertelds.com (the “Site”) and our SMS/MMS notification services, and to all purchases made through our online store.

1. Acceptance of Terms

By accessing the Site or opting into our text messaging service, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to all terms, you must immediately discontinue use of the Site and our services.

2. Services Provided

CybertelDS provides telecommunications, web solutions, digital marketing, and automated customer communication services. We reserve the right to modify, suspend, or discontinue any aspect of the Site or services at any time without prior notice.

3. Intellectual Property Rights

All original content, features, code, design, logos, and materials on cybertelds.com are the exclusive property of CybertelDS and are protected by applicable Canadian, U.S., and international copyright, trademark, and intellectual property laws.

4. User Conduct & Acceptable Use

You agree not to:

  • Extract data using scraping, crawling, or automated software without explicit written permission.
  • Engage in activities that impair or disrupt our network infrastructure or web servers.
  • Attempt unauthorized access to restricted administrative systems, user accounts, or database endpoints.
  • Transmit or upload malicious software, bots, or compromised files.

5. Disclaimer of Warranties

The Site and services are provided on an “AS IS” and “AS AVAILABLE” basis. CybertelDS explicitly disclaims all warranties of any kind, express or implied, including fitness for a particular purpose, non-infringement, or system uninterrupted availability.

6. Limitation of Liability

To the fullest extent permitted by law, CybertelDS, its directors, employees, or authorized agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages resulting from your use of, or inability to use, our website or communication channels.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Online Store: Terms of Sale

The following terms apply to every purchase made through our online store. By placing an order, you confirm that you are at least 18 years old (or the age of majority in your province or state) and that you accept these Terms of Sale.

8. Products and Condition Grades

We sell new, open box, certified pre-owned, and off-lease phones, earbuds, and accessories. Each product listing states the condition of the item:

  • New: factory sealed, never activated.
  • Open Box: the box has been opened, but the device is new or shows no meaningful signs of use. Packaging may be resealed or replaced.
  • Certified Pre-Owned: previously used, inspected and tested by us, fully functional. May show light cosmetic wear.
  • Off-Lease: returned at the end of a lease or contract, inspected and tested, fully functional. May show light to moderate cosmetic wear that does not affect use.

Product photos may be representative of the model rather than the exact unit you receive. Battery health on pre-owned and off-lease devices may be lower than a new device. Accessories such as chargers, cables, or cases are included only when the listing says so.

9. Device Status, Unlocking and Compatibility

Every phone we sell has a clean IMEI: it is not reported lost or stolen, not blacklisted, and has no outstanding balance owed to a carrier. Devices are sold free of iCloud, Google, or other account locks. Unless a listing says otherwise, phones are unlocked and can be used with Bell or any compatible carrier.

You are responsible for confirming that a device supports your carrier’s network bands and features (including 5G, VoLTE, and eSIM) before you buy. We are happy to help: contact us with your carrier and location before ordering. Activating service on a Bell plan is optional and is a separate agreement with Bell.

10. Pricing, Taxes and Duties

  • All prices are in Canadian dollars (CAD).
  • Canadian orders are charged GST or HST based on the shipping address province.
  • Orders shipped to the United States are not charged Canadian sales tax. U.S. customers are responsible for any import duties, brokerage fees, or local taxes charged on delivery.
  • We work to keep prices and stock accurate. If an item is listed at an incorrect price or turns out to be unavailable, we will contact you before shipping and you may choose to pay the correct price or receive a full refund.

11. Orders and Payment

Payment is taken at checkout through PayPal or debit/credit card processed by PayPal. CybertelDS never sees or stores your full card number. Your order is accepted when we send a shipping confirmation, not when you receive the order email.

To protect our customers against fraud, we may ask for proof of identity or verify the billing address before shipping a device. We may cancel any order that we cannot verify, that appears fraudulent, or that is placed for resale in quantities we cannot fill. If we cancel an order, you receive a full refund to your original payment method.

12. Shipping and Delivery

  • We ship to addresses in Canada and the United States only.
  • Standard Shipping is a flat $25.00 CAD per order. Orders of $750.00 CAD or more (before tax) ship free.
  • Orders are usually shipped within 1 to 3 business days of payment. Delivery times after that depend on the carrier and destination and are estimates, not guarantees.
  • A signature may be required on delivery for high-value devices.
  • Please check your shipping address at checkout. We are not responsible for delays or losses caused by an incorrect address supplied by you.

Risk of loss passes to you when the package is delivered. If your package is marked delivered but you did not receive it, or it arrives damaged, contact us within 48 hours of the delivery date so we can open a claim with the carrier. If your order is not delivered within 30 days of the delivery date we promised, you may cancel it and receive a full refund, as provided under Ontario consumer protection law.

13. Returns and Exchanges

You may return a product for a refund or exchange within 14 days of delivery. To be accepted, the return must:

  • be in the same condition it was delivered in, with all included accessories and packaging;
  • be signed out of all accounts (Apple ID / iCloud, Google, Samsung) with Find My or Find My Device turned off;
  • be reset to factory settings with any SIM card and personal data removed;
  • include your order number. Please contact us first for a return authorization before sending anything back.

Returns of working devices for change-of-mind reasons may be charged a restocking fee of up to 15% of the item price, and original shipping charges are not refunded. Return shipping for change-of-mind returns is paid by you. There is no restocking fee, and we cover return shipping, when an item arrives defective, damaged, or not as described.

Refunds are issued to the original payment method within 7 business days after we receive and inspect the item. Your bank or PayPal may take additional time to post the credit. Full details are in our Refund and Returns Policy.

14. Warranty

  • New and Open Box: covered by the manufacturer’s warranty where applicable, plus our own 90-day warranty against defects.
  • Certified Pre-Owned and Off-Lease: covered by our 90-day limited warranty from the delivery date.

Our warranty covers hardware defects that occur under normal use. It does not cover physical damage, liquid damage, cosmetic wear described in the listing, normal battery aging, software issues caused by you, repairs or opening by anyone other than us, or loss or theft. If a covered defect appears during the warranty period, we will repair the device, replace it with an equivalent unit, or refund the purchase price, at our choice. Contact us with your order number and a description of the problem to start a claim.

15. Your Data on Returned Devices

You are responsible for backing up and erasing your personal information before returning any device. We are not responsible for data left on a returned device, although we securely erase every device we receive.

16. Your Rights as a Consumer

Nothing in these Terms limits any rights you have under the Ontario Consumer Protection Act, 2002 or other consumer protection laws that apply to you and cannot be waived. Where those laws give you greater rights, those laws apply. The disclaimers in section 5 and the limits in section 6 apply only to the extent permitted by law and do not reduce the warranty in section 14.

17. Contact Us

Cybertel Digital Solutions
157 Adelaide Street West, Suite 114
Toronto, Ontario M5H 4E7, Canada
Email: support@cybertelds.com
Phone: (647) 490-2233 or toll-free (800) 737-5805

Appendix: SMS Opt-In disclosures & Terms of Service

1. Clear Opt-In Disclosure Language

To comply with mobile carrier standards, the following disclosures apply based on how you register:

  • Web Form Opt-In:
    “By providing your phone number and checking this box, you agree to receive promotional and transactional SMS notifications from CybertelDS. Message frequency varies (up to 4 msgs/month). Message and data rates may apply. Reply STOP to cancel, HELP for help. View our Terms & Conditions and Privacy Policy.”
  • Keyword Opt-In:
    Text JOIN to (647) 490-2233 or toll-free (800) 737-5805 to opt-in to CybertelDS updates (up to 4 msgs/month). Reply STOP to end, HELP for support. Msg & data rates may apply.
  • Paper / Offline Form Opt-In:
    “Please enter your phone number and sign below to receive mobile updates from CybertelDS via SMS. Up to 4 msgs/month. Reply STOP to unsubscribe at any time, HELP for help. Standard message and data rates may apply.”

2. Complete SMS Terms of Service

  1. Service Confirmation: Upon opting in via any channel, you will receive an immediate SMS confirming your enrollment in the CybertelDS mobile program.
  2. Program Description: Subscribers receive updates regarding product offers, telecommunications solutions, appointment alerts, and customer service updates.
  3. Opt-Out Instructions: You may unsubscribe from the SMS service at any time. Simply reply or text STOP to (647) 490-2233 or (800) 737-5805. Upon sending STOP, you will receive one final confirmation text verifying your removal. No further messages will be sent unless you re-enroll.
  4. Support & Customer Help: For assistance, text HELP to (647) 490-2233 or (800) 737-5805. You can also reach our direct support desk by emailing support@cybertelds.com or calling toll-free at (800) 737-5805.
  5. Carriers & Liability: Wireless carriers (e.g., Bell, Rogers, Telus, AT&T, T-Mobile, Verizon) are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your wireless network operator.
  6. Cost & Rates: Standard Message and Data Rates May Apply for any incoming or outgoing text messages between you and CybertelDS according to your mobile rate plan.
  7. Privacy & Data Protection: Your phone number and consent info are strictly safeguarded. CybertelDS does not sell, rent, or share customer mobile numbers with third parties or affiliates for marketing purposes. Read our full Privacy Policy at cybertelds.com/privacy-policy.