Last Updated: November 10, 2026
We want you to be happy with every phone, pair of earbuds, and accessory you buy from Cybertel Digital Solutions. This policy explains how returns, exchanges, refunds, and warranty claims work. It is part of our Terms & Conditions.
At a Glance
- 14 days from delivery to request a return or exchange
- No restocking fee and free return shipping if your item is defective, damaged, or not as described
- Up to 15% restocking fee on change-of-mind returns of working devices
- 90-day warranty on every device we sell
- Refunds issued within 7 business days of receiving your return
Return Window
You can request a return or exchange within 14 days of the delivery date shown by the carrier. Requests made after 14 days are handled under our warranty, described below.
Return Requirements
To be accepted, your return must:
- be in the same condition it was delivered in, with all included accessories, documents, and packaging;
- be signed out of every account (Apple ID / iCloud, Google, Samsung) with Find My or Find My Device turned off;
- be reset to factory settings, with your SIM card and personal data removed;
- have a return authorization from us before it is shipped back.
A device that is still locked to an account, shows new physical or liquid damage, or is missing included accessories may be refused or refunded only in part.
How to Start a Return
- Email support@cybertelds.com or call (800) 737-5805 with your order number and the reason for the return. Photos help if the item is damaged or defective.
- We will reply with a return authorization and the return address. For defective or incorrect items, we send a prepaid shipping label.
- Pack the item securely in its original box and include your order number. We recommend a tracked shipping service, since items lost in return transit are your responsibility unless we supplied the label.
- Once we receive and inspect the item, we email you to confirm your refund or exchange.
Please do not send devices to the manufacturer or to Bell. Returns sent anywhere other than our address cannot be processed.
Defective, Damaged, or Wrong Items
If your order arrives damaged, doesn’t work, or isn’t what you ordered, contact us within 48 hours of delivery. We cover return shipping, charge no restocking fee, and will send a replacement or give you a full refund, including the original shipping charge.
Change-of-Mind Returns
If you simply change your mind about a working device, you can still return it within 14 days. In that case:
- a restocking fee of up to 15% of the item price may apply, depending on the item’s condition when we receive it;
- the original shipping charge is not refunded;
- you pay for return shipping.
Sealed, unopened New items can be returned with no restocking fee.
Exchanges
Want a different model, colour, or storage size? Request an exchange within 14 days. If the new item costs more, we charge the difference. If it costs less, we refund the difference. Exchanges for change-of-mind reasons follow the same requirements as returns, but we waive the restocking fee.
Refunds
Approved refunds are issued to your original payment method (PayPal or card) within 7 business days after we receive and inspect your item. Your bank or PayPal may take a few more days to post the credit. Applicable GST/HST is refunded on the refunded amount.
Items We Cannot Accept for Return
- devices still locked to an Apple, Google, or Samsung account
- devices with physical or liquid damage that was not present on delivery
- opened accessories such as screen protectors and in-ear tips, for hygiene reasons, unless defective
- items returned after 14 days (see Warranty below)
Warranty
Every device we sell includes a 90-day warranty from the delivery date against hardware defects under normal use. New and Open Box items are also covered by the manufacturer’s warranty where applicable.
The warranty does not cover physical or liquid damage, cosmetic wear described in the listing, normal battery aging, software problems caused by apps or modifications, repairs by anyone other than us, or loss or theft. If a covered defect appears, we will repair the device, replace it with an equivalent unit, or refund the purchase price. To make a claim, contact us with your order number and a description of the problem.
Lost or Missing Packages
If tracking shows your package as delivered but you didn’t receive it, contact us within 48 hours so we can open a claim with the carrier. If your order is not delivered within 30 days of the delivery date we promised, you may cancel it for a full refund.
Your Rights
This policy does not limit any rights you have under the Ontario Consumer Protection Act, 2002 or other consumer protection laws that apply to you.
Contact Us
Cybertel Digital Solutions
157 Adelaide Street West, Suite 114
Toronto, Ontario M5H 4E7, Canada
Email: support@cybertelds.com
Phone: (647) 490-2233 or toll-free (800) 737-5805